Note legali - Champagne Ayala

Note legali

Website owner:


1 rue Edmond de AYALA

51160 Aÿ

Tel : +33 (0)3 26 55 15 44

N° TVA : FR 60 336 680 517

RCS Reims 336 680 517


Publication Director: Monsieur Hadrien MOUFLARD, Managing Director


Consulting, conception and design of the website:

Perrine Martinot, Agence Tête Chercheuse



SARL Tête Chercheuse, 115 rue David Johnston, 33000 Bordeaux, France.  Tel : +33557377033



Visits to and/or use of the Website by any person is subject to their full acceptance of, and compliance with, these General Terms and Conditions of Use.

Champagne AYALA reserves the right to modify and update these General Terms and Conditions of Use at any time and without notice. It is the Website user’s responsibility to check these each time he/she visits the Website.

To visit the Website, you must be of legal age to consume and/or purchase alcoholic beverages under the laws of your country of residence. Visits to and/or use of the Website by persons located in France are restricted to those of legal drinking age. If there is no such legislation in your country, you must be at least 18 years old to visit the Website.

Champagne AYALA cannot be held liable for any incorrect or misleading information on this Website.

If you do not agree with these terms and conditions, if you are not of legal age to consume and/or purchase alcoholic beverages in the country where you are located or if you are located in a country where the use of this Website is not permitted, please leave the Website immediately. Any visit to and/or use of this Website is at the user’s own risk.



The entire Website is subject to French and international laws on copyright and intellectual property.

Protected content: © Champagne AYALA All rights reserved. Reproduction of the content of this Website, in whole or in part, is prohibited without the written permission of the author (unless otherwise specified). Any other material contained on this Website that does not belong to Ayala, such as photos, texts, images, source codes, logos, product names or brands mentioned, etc., is the property of their respective owners.



This data protection policy describes how the Publisher uses any personal data that the User may disclose.

The Publisher is committed to ensuring the highest level of protection of its Users’ personal data under European and French laws.

We may collect information about you when you browse the Website or in the course of the performance of our services. This data may be provided directly by you or collected automatically.

Depending on the services you use, we may collect the following data: your title, your surname, your first name, your telephone number, your e-mail address and your postal address.

We collect certain data automatically when you browse our Website. The information collected automatically includes: the IP address of your computer; information about your computer, your connection method, your operating system, the OS of your tablet or smartphone; the URL address of your connections, including the date and time, as well as the content you visit on the Websites; your activity on the Website; your location data (movements, GPS and GSM data, etc.).

The collection of personal data may be used to manage relations with prospective customers, to manage relations with our customers, to compile commercial statistics, to use Google Analytics, and to manage requests for the exercise of access, rectification and opposition rights.

The communications likely to be transmitted are carried out via newsletter or telephone.


The Publisher undertakes to process your personal data in accordance with the law and in this respect undertakes to:

  • Collect your personal data only for the purposes stated above, for which you have given your consent;
  • Collect and process your personal data only in accordance with your explicit instructions and for the purposes for which the personal data was collected;
  • Ensure the safety, integrity and confidentiality of personal data at the time of their collection or storage;
  • Not communicate your personal data to any third party whatsoever, except for those third parties to whom it is absolutely necessary to transmit the personal data in order to perform the services, as set out in the following paragraph;
  • Not transfer any personal data outside the territory of the European Union, except to a subcontractor authorised by the Customer and signatory to the standard contractual clauses laid down by the European authorities (e.g., carrier);
  • Put in place a data security system;
  • Notify you immediately of any breach, loss or unauthorised disclosure of personal data.

Your personal data is only used by identified and authorised persons for the purposes set out in this privacy policy.


The Publisher undertakes never to transfer your personal data to third parties for reasons unrelated to these purposes.

Thus your data is only transmitted to the categories of persons listed below:

  • Our subcontractors: the data we collect is accessible to our service providers, acting as subcontractors, who contribute administratively and technically to the achievement of the purposes outlined above (carrier, website hosting provider, payment service provider, advertising technology, etc.);
  • Administrative and judicial authorities: to comply with our legal obligations, your personal data may also be transmitted to authorised administrative and judicial authorities, solely upon judicial request.
  • Other companies within our Group: some of the data we collect about you may be passed on to other companies within our Group for the purposes of customer research and insights as well as for commercial prospection.

If your personal data is communicated to a third party, the third party’s own privacy policy conditions apply.


The Publisher is responsible for processing the data it collects in the context of your use of the services provided.

Technical data is kept for the time strictly necessary to achieve the above-stated purposes. Your personal data is kept for as long as necessary to serve you in the context of our mission and the aforementioned purposes.


In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, rectify, modify and delete any personal data that you have provided us with. You can exercise this right by sending an e-mail to or by post to Champagne AYALA, 1 rue Edmond de AYALA, 51160 Aÿ, France.



When you visit our Website, information relating to the browsing carried out on your terminal (computer, tablet, smartphone, etc.) may be recorded in files known as “cookies”, which are placed on your terminal, subject to your preferences regarding cookie use, which you may modify at any time.

In accordance with Directive 2002/58/EC of 12 July 2002, the Publisher must obtain your prior consent to the placement of advertising cookies.

You can adjust your browser to indicate whether you accept cookies and, if so, which ones. The consent given will be valid for 13 months.

The configuration of each browser is different. It is usually explained in the browser’s help menu. This will tell you how to change your cookie preferences. However, if you reject certain cookies, you may not be able to use all or part of the features of our Website.


For any information on the protection of personal data or the use and management of cookies, please visit the website of the French Data Protection Authority (




The purpose of these general terms and conditions of sale is to set out how the Services are performed and the terms and conditions under which online ticket sales are concluded between CHAMPAGNE AYALA and the Customer.

Unless CHAMPAGNE AYALA grants its customers express written provisions to the contrary, its sales are always subject to the conditions set out below, which constitute the legal rights of each party, and which prevail over any other document emanating from the Customer.

The provisions of these general terms and conditions of sale may not be modified by any contrary stipulations contained particularly in the customer’s general terms and conditions of purchase or in any other document, without the express written consent of CHAMPAGNE AYALA.

Consequently, any order placed by the Customer implies his/her full acceptance of these general terms and conditions of sale, whose provisions the Customer acknowledges he/she is fully aware of and accepts.

CHAMPAGNE AYALA reserves the right to adapt or modify these general terms and conditions of sale at any time. Should they be modified, the general terms and conditions of sale in force on the day the order is placed will be applied.


The Services on offer for purchase online and covered by these general terms and conditions of sale are the following:

  • Introduction to the AYALA style (guided tasting + glass of Brut Majeur + glass of Rosé Majeur + glass of Brut Nature)
  • Prestige Visit (Visit + glass of Brut Majeur + glass of Rosé Majeur + glass of Brut Nature + glass of Le Blanc de Blancs vintage)
  • Private Visit (Visit + glass of Brut Majeur + glass of Rosé Majeur + glass of Brut Nature + glass Le Blanc de Blancs vintage)
  • Vintage Experience (Visit + glass of Brut Majeur + glass of 3 exclusive vintage cuvées from the wine library)

The Customer is informed, in real-time, when placing an order, of the availability of the Services according to the desired date, time and language.


The prices of the Services are those set out on the Website at the time the order is placed. The prices are stated in euros net of tax. The total price when the order is accepted is the final price, including all taxes and administration costs.

The Website provides various prices depending on the type of visit and the age or status of the person for whom the admission fee is paid.


The Customer declares that he/she has the legal right to enter into this contract, which is formalised by the acceptance of these General Terms and Conditions of Sale and Champagne Ayala’s acceptance of his/her order, and that he/she is not subject to any prohibition or impediment, in particular with regard to age and/or the consumption of alcoholic beverages, by virtue of any applicable law. Only individual Services can be purchased on the Website.

The total number of Services combined per purchase is restricted to the number of places available, which will be indicated for each visit and experience. For each order, a ticket will be issued covering all the Services ordered.

Once the order has been accepted, the Customer must enter his/her contact details and must have read and accepted these Terms and Conditions in order to be able to access the online payment platform. Once his/her bank details have been entered, the Customer must validate and accept the payment.

The order will only be final after the payment has been processed. The order then becomes irrevocable and may only be contested by the Customer under certain conditions set out below. After confirmation of payment, a summary of the order is sent to the Customer by e-mail.


The Customer’s payment for the Ticket is effected online, in advance and in full on the day he/she places the order, by secure payment in euros, exclusively by bank card. Champagne AYALA uses the services of the Stripe company, through the Regiondo company, for all payments made on the Website. Stripe’s online payment system encrypts the customer’s credit card number.

The proof of payment will be sent to the Customer by e-mail. If the transaction is refused by the payment centre concerned, the order is automatically cancelled..


The Customer is required to arrive at the visitor reception desk at least 10 minutes before the time shown on the Ticket.

If the Customer is over 10 minutes late, the Company reserves the right to cancel the reservation.

The Champagne AYALA Tours staff reserves the right to check the identity of any person benefiting from a reduced rate or free admission.


The Customer has a right of withdrawal on his/her Ticket purchase, with a refund of the full amount of the Ticket for any cancellation at least 72 hours before the stated time of the Service. In the event of a cancellation within 72 hours before the Service, the Ticket cannot be exchanged or refunded. Should Champagne AYALA have to cancel the Service shown on the Ticket, it will do its best to contact the Customer to inform him/her of the cancellation and, if possible, to offer the Service at a later date.

Should it not be possible to postpone the Service to a later date, the Customer may request a refund from the Company within 30 days of the date of the modification or cancellation of the Service by sending an e-mail to or by post to Champagne AYALA – Service Visites – 1 rue Edmond de AYALA – BP 6 – 51160 Aÿ, France.


Champagne AYALA undertakes to fulfil the order purchased by the Customer, subject to the provisions of Article 7 above and the Customer meeting all of his/her obligations. The Customer undertakes to comply with any instructions communicated by Champagne AYALA’s staff concerning the organisation and execution of the Service.

The Customer must comply with any regulation, provision or directive whilst on the Company’s premises. It is also strictly forbidden for the Customer to enter the Cellars without having been invited to, and without being accompanied by a guide.

In the event of an incident that may or may not result in the evacuation of the area where the visits are taking place and, more generally, of the Champagne AYALA site, the Customer undertakes to comply with the instructions issued by the guide or by any authorised Champagne AYALA employee who has received the necessary training for this purpose.


The Customer is solely responsible for how the Tickets sold are used by him/her, his/her relatives or third parties. Visits by minors are under the responsibility and supervision of their parents or guardians.

The Customer will be held liable for any damage, direct or indirect, that he/she may cause during his/her presence on Champagne AYALA’s premises, whether to the staff and/or customers and/or Champagne AYALA’s furnishings or property. Champagne AYALA draws the Customer’s attention and expressly warns him/her of the fact that the abuse of alcohol is dangerous to health, and that alcohol must be consumed in moderation.

The Customer acknowledges having been duly informed of this before the visit and is therefore invited to be prudent and responsible in his/her consumption and in particular should he/she be driving a motor vehicle after the tasting. Champagne AYALA cannot be held liable in this respect.

Champagne AYALA declines all responsibility for any damage suffered by the Customer due to his/her imprudence, negligence or fault.


When placing an order, the Customer is requested to provide personal data. This personal data is subject to computer processing for the purposes of the handling and follow-up of the Customer’s order, for customer relations, for prospection and statistical analysis for Champagne AYALA.

Under the modified “data protection” law of 6 January 1978, you have the right to access, rectify and delete your personal data. You can also, for legitimate reasons, oppose the processing of these same data. If you wish to exercise this right, please write to: or Champagne AYALA – Service Client – 1 rue Edmond de AYALA – 51160 Aÿ, France.


For any queries concerning the use of the Website, the Services, their conditions of use as well as their order and/or delivery process, the Customer may contact Champagne AYALA’s Visits department from Tuesday to Friday from 9 am to 12 pm and from 2 pm to 5 pm:

  • By phone: +33.(0)
  • By e-mail:
  • By mail: Champagne AYALA – Service Visites – 1 rue Edmond de AYALA – BP 6 – 51160 Aÿ

Photo credits:

Champagne AYALA / Luke Mayes / Michel Jolyot / Martin DEJOIE – Les Editions d’Autils